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Support center

Need help with login, content or privacy? Start with the answers below or submit a privacy request in the app.

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Manage your account, profile and content in the Localy app. After logging in, open Me to edit your profile, view your posts, manage blocked users, and access your wallet and settings.

Frequently asked questions

What if I forget my password?

Submit a reset request on the login page. This currently creates a support ticket; it does not send an automatic email. Use the email associated with your account so the support team can verify your request.

How do I delete my account?

In the app, open Settings → Privacy Policy → Delete account, enter your account email and DELETE in uppercase, then complete the final confirmation. Account deletion is irreversible.

Why is my content not visible immediately?

Text, photos, voice recordings and profiles are reviewed before publication. Open Me to check pending, published or rejected content and any review reasons.

How do I report or block someone?

Use the available report or block actions on posts, comments or user profiles. Blocking hides that person’s content and interactions on your device.

Privacy help

To access, correct, export or delete personal data, submit a request on the in-app Privacy Policy page. The request is recorded under your account. After verification, support will reply to your account email.

If you cannot log in, keep your registration email and the error message for reference. Do not share passwords, verification codes or payment details in public channels.